New Year’s Eve, An Apology.
Dear Customers,
We at Fortunes Place would like to apologize to our customers who visited our shop on New Year’s Eve.
Despite our best efforts, we were not able to overcome the unprecedented demand this day. We are very sorry for those who had to wait much longer than we had advised.
It was our busiest day not just for the year, but quite possibly the busiest we have ever been. This was far beyond our expectations, especially given the pandemic situation, the weather, and tier 4 restrictions. Even with wait times as long as an hour and a half (the longest we had ever called) we were still overdue by up to another hour on some orders.
We can not express how sorry we are for the delays on those orders. Especially those who had waited in the freezing cold.
Our sincerest apologies,
The Staff at Fortunes Place.
Holiday Opening Times – 2020
Dear Customers,
These are our opening times for the holiday season.
Lunch | Evening | |
Wed 23rd Dec | 12-2pm | 5-10pm |
Thurs 24th Dec (Christmas Eve) | 12-2pm | 4:30-9pm |
Fri 25th Dec (Christas Day) | CLOSED | CLOSED |
Sat 26th Dec (Boxing Day) | CLOSED | CLOSED |
Sun 27th Dec | CLOSED | CLOSED |
Mon 28th Dec | 12-2pm | 5-10pm |
Tues 29th Dec | 12-2pm | 5-10pm |
Weds 30th Dec | 12-2pm | 5-10pm |
Thurs 31th Dec (New Years Eve) | 12-2pm | 5-10pm |
Friday 1st Jan (New Year’s Day) | 12-2pm | 5-10pm |
We will continue with our current opening times following the holiday season.
We wish you all a Very Merry Christmas and a Happy New Year!
Customer Queuing
Dear Customers,
In recent weeks we have received complaints regarding customers skipping the queue for customers waiting to be served.
In the interest of fairness, we ask that ALL customers join the queue upon arrival regardless of whether you are ordering-in or coming to collect an order.
The vast majority of our takeaway orders are now collections, and by skipping the queue, customers are unfairly jumping ahead of others who had arrived before them waiting to collect their order.
We at Fortunes Place are doing all that we can to ensure the queue moves quickly and that telephone orders are ready for your arrival.
So please, respect your fellow customers and join the queue when you arrive. We thank you for your patience and co-operation.
Regards,
Fortunes Place.

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